If you receive any unsolicited commercial communications seven days after registration of your telephone number in the NCPR, you may register a complaint by any one of the following method:
A. Dialling the toll free number 1909; or
B. Sending an SMS to 1909
It is important to note that -
a. The complaint has to be registered from the telephone number on which unsolicited commercial communication has been received.
b. Complaint must be made within three days of receipt of the unsolicited commercial communication.
1. Register complaint by dialing 1909
Dial 1909 and select the option for registering the complaint through the customer care executive. Provide the details of the unsolicited commercial communication to the customer care executive including:
a. Particulars of the telemarketer;
b. The telephone number from which the unsolicited commercial communication originated;
c. The date and time of the unsolicited commercial communication
d. A brief description of the unsolicited commercial communication.
The customer care executive will register the customer complaint and acknowledge the complaint by providing a unique complaint number. Preserve this unique complaint number for further communication. You will be informed of the action taken on your complaint within 7 days of the complaint booking.
2. Register Complaint through SMS to 1909
You may register a complaint by sending SMS to 1909 in the specified format given below:
“COMP TEL NO XXXXXXXXXX, dd/mm/yy, Time hh:mm”
Where XXXXXXXXXX – is the telephone number or header of the SMS, as the case may be, from which the unsolicited commercial communication has originated.
hh:mm is the time in 24 hours format when call or sms was received.
The complaint will be registered and acknowledged by the access provider by sending a unique complaint number through SMS. You will be informed of the action taken on your complaint within 7 days of the complaint booking.
More details - TRAI Portal
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